Grid with computer outline drawing in center

Activation Support

There are four different versions of our Draft it software
Free, Plus, Pro and Architectural.

Unable to find Customer Record or Licence

If you see either of the following messages when you enter an email address and Order Ref in the Main Activation form it means we can't identify your licence from the supplied information.

can not find customer record example image

Software activation problem example image number five

Click OK in the message box and then click on the 'Unable to find customer record of licence' link in the main form highlighted in the image below.

Software activation problem example image number seventeen

This link opens the following form. Please enter as much information as you can.

Software activation problem example image number fifteen

NOTE: We process the emails manually and will attempt to locate you in the user database. This happens normally during UK office hours, please be patient and send the form ONCE only. Multiple requests only slow down the system.

We will reply by return email with the information you need or requesting further details if we are still unable to find your licence data.