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Draft it - Activation Problems

This web page contains information to help if you are having problems activating your Draft it licence. If you cannot find the information you are looking for you can use the Contact Us form to ask us a question.

The standard automatic web activation box (similar to the image below) contains 'email' & 'order reference' fields. If you are experiencing a problem activating DRAFT IT then the links displayed below these fields should help you.

activatingproblem1

Forgotten your order reference

This link is immediately below the 'Order Ref:' input box. Click on this link if you can remember the email address your used when your ordered your DRAFT IT licence but can't remember the Order reference. The link creates an email addressed to support@cadlogic.com. Once we receive this will will send you a reminder of your Order reference by return email. When you receive the reminder email simply copy and paste the order reference number into the box and enter your email address and click 'Activate'.

Enter the activation code you received by email

Use this link to enter the activation code you received by email (Manual Activation). When selected the a form (similar to the image below) is displayed.

activatingproblem2

Copy the activation code and paste it into the box and click 'Activate'.

Maximum activation count exceeded

By default you can automatically activate any newly ordered full licence or upgrade twice. If you attempt this third time as message box similar the that shown below will appear.

activatingproblem3

This is normal. To get a new activation code click OK in the box and then click on 'Maximum activation count exceeded' link in the automatic web activation box. The 'Request Activation Code' form (similar to the image below) is displayed.

activatingproblem4

Complete the form, you must enter your name, country and most importantly your email address and Order Ref as these 2 fields identify you and your licence. Once you have done this click on Apply. This emails all of the data to cadlogic.

NOTE: We process the emails manually, we cross reference the data to validate the activation request. This happens normally during UK office hours, please be patient and send your request ONCE only. Multiple requests only slow down the system.

Once you receive the email click on the 'Enter the activation code you received by email' link located in the automatic web activation box. Then complete the activation as described above in the 'Enter the activation code you received by email' section of this topic.

Forgotten your purchase email address

If you can't remember the email address you used when you purchased DRAFT IT then click on this link located in the automatic web activation box. The 'Order identification' form which has the same fields as the one described previously is displayed. The process is the same, complete the form and click on the apply button.

Once you receive the email click on the 'Enter the activation code you received by email' link located in the automatic web activation box. Then complete the activation as described above in the 'Enter the activation code you received by email' section of this topic.

Unable to find customer record or licence

If you see either of the following messages when you enter an email address and Order Ref in the Automatic Web Activation form it means we can't identify your licence from the supplied information.

cantfindcustomerrecord
activatingproblem5

To get a new activation code click OK in the box and then click on 'Unable to find customer record of licence' linkin the automatic web activation box. The 'Order identification' form which has the same fields as the one described previously is displayed. The process is the same, complete the form and click on the apply button.

Once you receive the email click on the 'Enter the activation code you received by email' link located in the automatic web activation box. Then complete the activation as described above in the 'Enter the activation code you received by email' section of this topic.

I have no Internet connection

If you attempt any of the other activation steps described previously and you don't have an internet connection you will see this message.

noconnection

Click OK.

So if you have no internet connection on the PC you want to activate the program on you need to click on the 'I have no Internet connection' link.

The following 'No Internet Connection' form (similar to the image below) is displayed.

activatingproblem6

Make a note of the the web address and request code. You will also need your order reference number. Now via another PC with internet access you need to visit the web page for your specific version of DRAFT IT, these are listed below:-

Draft it PLUS -

Draft it PRO -

Draft it ARCHITECTURAL -

http://www.cadlogic.com/products/draftit/activateplus.aspx

http://www.cadlogic.com/products/draftit/activatepro.aspx

http://www.cadlogic.com/products/draftit/activatearch.aspx

On the page complete the form and click on the 'SEND' button (you must fill in the the fields marked **). The web page will display a message saying either ;-

'Thank you Your activation code will be forwarded to the email address specified.'

or

ERROR Please make sure you have:- Entered a Name, a valid email address, your Country, your Request Code & your Order Reference. Use your browser 'back' button to return to the request form.

NOTE: We process the emails manually, we cross reference the data to validate the activation request. This happens normally during UK office hours, please be patient and send your request ONCE only. Multiple requests only slow down the system.

You will receive your activation code by reply email. You can now click on 'Enter the activation code you received by email'in the automatic web activation box to enter the code.